Emergency Maintenance (updated)
| Timezone | Start Time | Estimated End Time |
|---|---|---|
| Server Time (PDT) | September 11, 2025 13:00 | September 12, 2025 19:00 |
| Your Local Time | September 11, 2025 20:00 | September 13, 2025 02:00 |
| UTC (+00:00) | September 11, 2025 20:00 | September 13, 2025 02:00 |
In an unfortunate turn of events it has been decided to bring the server down for a critical issue that has occurred. Being direct some users have found a way to duplicate items. Details are still emerging but from initial investigations it looks contained to a set of individuals over a small window of time. The issue is also contained to items that are stackable. Out of abundance of caution, we have taken the server offline and it will remain unavailable while we work on a fix and clean up.
Our logs are extensive, and every single impacted item will be removed. On the side of actioning accounts - there is zero tolerance here. Users performing, assisting, or benefitting intentionally will be permanently removed from the game. The target is to have zero impact to the game when the servers come back online.
There is not an estimated time for service to be restored. At this time, it is expected to be at least for most of today. More updates to follow.
Change Log
The team has been working continuously on this issue. Significant inroads have been made through analysis of the logs and manual tracing. All items have now been uncovered since the last update. A majority of these items were removed entirely from the game from the previous round of bans. The issue largely centered around two users stockpiling items of which only a small subset made the way off of the accounts, specifically three items. Two were traded to stock accounts which are banned while the remaining item is on an account which has now been locked for further investigation.
While the majority are removed from play there is a minimum number of items from players pulling stack quantity and not realizing what had been done. Only one item as of this trace has been identified as problematic. The rest of the items were common consumables from the Consumable Merchant and often it was a limited quantity. These minor cases will not be actioned on as this was certainly an accident. The team will look into action on the problematic item mentioned above.
Since the last update 4 additional bans have been sent out and 2 accounts have been locked for further investigation as there is sufficient evidence to link them for benefitting from this. The number of bans or locked accounts is expected to continue to rise. As mentioned before - There is zero tolerance for this. Any actioned accounts will not be overturned or appealed.
The staff is also aware of client terminating due to the recent changes disabling item movement. We look forward to sharing details on when this will be lifted.
Reminder - Server will return at 7PM PT - Be ready!
The server will be back online at 7PM PT. Approximately 2 hours from this update. All forms of trading items or money between players have been blocked while we finish our investigation. This includes: Dropping items, Trading items, Vendors, Guild Storage, and even lighting off Karo balls.
We are working on tracing all affected items and money, which will most likely include additional bans. Every single impact to the game will be tracked down and we have a script actively running to analyze over 3TB of game logs since the time of the rebuild being released.
Once all items and money have been tracked down and removed, additional bans will be issued. Then we will re-enable player trading.
At this time, we've permanently banned 7 accounts with 100% certainty of their intentional abuse of this bug (4 of which were a player trying to hide their abuse). No appeals will be permitted under any circumstances.
We're getting close to bringing the game back online. We'll have a server start time announced fairly soon. We're doing a partial release so that we can get some fixes out as well. Expect patch notes along with the game coming up.
The team has been working nonstop since this announcement was made. We've analyzed over 500GB of logs for September alone. We've found multiple accounts engaging in this behavior and the impact is extensive. Everything is being traced and will be removed. We have banned these players, but we need to go through every set of logs since the rebuild was released to ensure we've tracked all of the cheating users.
The server will remain offline at this time and the team will be working through the night analyzing the logs and finding further impact.
We have resolved the core issue that created this ability, so our current plan is to find the users who engaged in this behavior and permanently ban their accounts. Once this is done, we'll be spending much more time finding all impacted items/money. Since that'll take more time, we'll be disabling all item/money movement abilities between players until we can eliminate the impacted items. This way you can return to play while we work on ensuring the integrity of the game, your characters, and your items are protected.
Depending on item tracing, further permanent bans will most likely be handed out, along with any other bans we see fit. There is zero leniency in this type of behavior.
- [GM] Cole
